Privacy Policy

1. Introduction

Harbour Road – Kleinmond (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and related services.

2. Information We Collect

We may collect the following types of personal information:

2.1. Information you provide directly

Name and surname

Email address

Telephone number

Property preferences or enquiry details

Buyer status (e.g. cash or bond buyer)
Reservation details (if applicable)

2.2. Automatically collected information

IP address
Browser and device information
Pages visited and interactions with the website
Activity within interactive tools, including 3D walkthroughs

2.3. Communication information

Records of correspondence via email, forms, or other communication channels
Notes or records maintained within our customer relationship management (CRM) system

2.4 Payment and reservation information
Where an online reservation fee is applicable, we may collect limited information necessary to process the reservation, such as:

Reservation details linked to a specific unit
Payment confirmation information

We do not store full payment card details on our systems.

3. How We Use Your Information

We use your personal information to:

Respond to enquiries and provide information about the development
Manage and track leads through our CRM systems (including HubSpot and DNA Solutions)
Communicate with you regarding the Harbour Road – Kleinmond development
Process and manage reservations where applicable
Send updates and marketing communications (where you have consented)
Improve our website, services, and user experience
Understand user preferences and interest in specific units or features

4. Analytics and Profiling

We may analyse how users interact with our website, including 3D walkthroughs and property views, in order to:

Better understand user preferences
Improve the presentation of the development
Tailor communications and offerings

This may involve grouping users based on interests or behaviour, but does not involve automated decision-making with legal consequences.

5. Marketing Communications

We will only send marketing communications if you have opted in to receive them
You may unsubscribe at any time using the link in our emails or by contacting us
Transactional or service-related communications (such as reservation confirmations) may still be sent where necessary

6. Sharing of Personal Information

We do not sell your personal information.

We may share your information with trusted third-party service providers, including:

CRM and email marketing platforms (including HubSpot and DNA Solutions)
Payment processing providers (where reservation fees apply)
Website hosting and infrastructure providers
Analytics and tracking service providers

These providers are only given access to information necessary to perform their functions and are required to keep your information secure.

7. International Data Transfers

Some of our service providers (including CRM and email platforms such as HubSpot) may store or process personal information outside of South Africa.

We take reasonable steps to ensure that such providers apply appropriate data protection standards in line with POPIA.

8. Retention of Information

We retain personal information only for as long as necessary to:

Fulfil the purposes outlined in this policy
Comply with legal and regulatory obligations
Manage ongoing client relationships and enquiries

9. Security

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.

Payment transactions are processed via secure third-party providers and are not stored on our systems.

10. Your Rights

In terms of POPIA, you have the right to:

Request access to your personal information
Request correction or deletion of your information
Object to the processing of your information
Withdraw consent for marketing communications

Requests can be made using the contact details below.

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Ensure proper website functionality
Analyse website traffic and usage
Enhance user experience

This may include tracking interactions within 3D walkthrough tools and marketing platforms.

You can manage cookie preferences through your browser settings.

12. Information Officer

The Information Officer responsible for this website is:

Harbour Road – Kleinmond
Email: [email protected]

13. Complaints

If you believe your personal information has been processed unlawfully, you may lodge a complaint with:

The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page with the effective date.